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INTERLAW LIVE: Interlaw Academy 2022-2023: Redefining Client Care

Interlaw ensures professional development is at the forefront of our organization and hosts quarterly network-wide meetings to discuss topical issues and latest legal innovations. Additionally, relations between our strategic partners are further enhanced through regular workshops, receptions, professional congresses and informal 'meet ups'.

Delivery of excellence in the provision of legal services across the world is at the heart of our proposition. Understanding and implementing the fundamentals of client care in the legal services arena is key to both developing and retaining a secure client base, and a key constituent of being considered a first-class lawyer.

The 2022-2023 Interlaw Academy, provides the partners, lawyers and professionals of Interlaw with engaging and practically focussed training and development over the course of eight sessions, to assist them with the delivery of excellence in client service.   In this session, we will reflect on the importance of eliciting feedback on an ongoing basis to facilitate continued growth and understand where our strengths are or where pain points may sometimes be felt.    

We will examine a template for prompting feedback and use skills developed throughout the course of the project to develop the Client Service Principles, to optimize the feedback we receive. We will also explore the Win, Learn, Change Model for continuous enhancement of client service.

For further information, please contact Imogen Lee.

Hosts Interlaw
Location United Kingdom
Dates Feb 21, 2023